The SwitchPoint System — Charleston, WV

The SwitchPoint
System for Charleston

Automatic internet failover that keeps state capital and Kanawha Valley businesses online when your primary connection drops. We deploy and manage an enterprise grade failover setup with monitoring, rules, and support. SwitchPoint is not an ISP.

Request a live failover demo How it works →
Requires an existing cable, fiber, or DSL internet connection
Works with every Charleston ISP
Suddenlink/OptimumFrontierComcast Xfinity + all others
The problem

When your ISP goes down,
so does your business

Internet outages happen. When they do, payments stop, phones go silent, and your team loses access to everything. Most businesses just wait it out. The SwitchPoint System gives you another option.

Suddenlink/Optimum Outages

Suddenlink (now Optimum) is a major cable provider across the Kanawha Valley. Outages are common and can leave Charleston businesses offline for hours with little warning or estimated resolution time.

Frontier Disruptions

Frontier provides DSL and fiber to parts of the Charleston metro area. Service disruptions can be prolonged, especially in areas relying on older copper infrastructure.

Aging Infrastructure

Much of Charleston's internet infrastructure is aging. Between legacy cable systems and older DSL lines, businesses face reliability issues that a single provider upgrade won't solve.

Why LTE failover

Two wired connections
isn't real redundancy

A lot of businesses think getting a second ISP solves the problem. It usually doesn't.

Not real redundancy

Two wired connections

Most wired ISPs in your area run through the same poles, trenches, and underground conduit.

  • A backhoe hits a line — both connections go down
  • A storm takes out a pole — both connections go down
  • A conduit floods — both connections go down
True failover

Wired + LTE cellular

LTE cellular runs on completely separate infrastructure — cell towers, not cables in the ground.

  • Backhoe cuts your line — LTE still works
  • Storm takes out a pole — LTE still works
  • ISP has a network-wide outage — LTE still works
The bottom line: If both your connections run through the same physical infrastructure, you don't have redundancy — you have two bills. The SwitchPoint System pairs your existing wired connection with LTE cellular, giving you failover across genuinely separate infrastructure.

Serving businesses across the Charleston area

Charleston South Charleston Dunbar Nitro St. Albans Cross Lanes Sissonville Hurricane Kanawha City Teays Valley
Compatibility

Works with your
existing Charleston ISP

SwitchPoint is not an ISP and not a replacement for your internet. You keep your current provider. The SwitchPoint System provides failover when they go down.

Suddenlink/Optimum

Cable

Frontier

DSL & Fiber

Comcast Xfinity

Cable

Other Providers

Cable, DSL, or Fiber

How the system works

Your internet goes down.
You don't.

The SwitchPoint System runs continuously in the background. Here is what it does.

1

Detect

The SwitchPoint System monitors your primary connection continuously at your Charleston business.

2

Failover

If the line drops, traffic automatically switches to cellular. Most environments fail over within 10–30 seconds.

3

Control

Usage rules and priority settings keep costs predictable. No surprise bills, no automatic overages.

4

Monitor

We manage and monitor the system and alert you when something changes. You get notified — we handle the rest.

Managed service

Managed service for
the SwitchPoint System

$99/month
  • Enterprise grade failover hardware deployed on-site
  • Continuous monitoring & outage alerts
  • Failover rules & priority settings
  • Managed cellular connectivity
  • Configuration & ongoing support
  • Hard data cap — no surprise overages

Pricing is customized per business. One-time setup fee applies for on-site deployment. Ask about our ship-to-you option with reduced or waived setup costs.

Request a live failover demo →
FAQ

Common questions
answered

Are you an ISP?
No. SwitchPoint is not an ISP, carrier, or utility. You need an existing cable, fiber, or DSL connection. The SwitchPoint System deploys on top of it and activates when it goes down.
How does the SwitchPoint System work in Charleston?
We deploy and manage the SwitchPoint System at your Charleston business. It monitors your primary connection continuously. When your ISP goes down, it automatically switches to cellular within 10–30 seconds. When your ISP comes back, it switches back.
Does it work with my firewall or router?
In most environments, yes. The SwitchPoint System is deployed between your modem and your existing network equipment. It works with standard business firewalls, routers, and managed switches.
Will my speeds be the same on failover?
Cellular failover speeds depend on local LTE coverage and are typically slower than wired. The system is designed for business continuity — keeping critical operations running, not replacing your primary line.
Do you manage it?
Yes. The SwitchPoint System is fully managed. We handle deployment, configuration, monitoring, alerts, and ongoing support. No IT team required on your end.
What about data usage and cost controls?
Each plan includes a defined monthly data allowance. When the cap is reached, the backup stops — no automatic overages. Additional capacity requires your explicit approval first.

See the SwitchPoint System
fail over live.

Request a live failover demo and watch the system switch in real time.
Deployed and managed at your Charleston location.

Request a live failover demo Get a quote →