Legal

Terms of Service

Effective May 20, 2026

These terms govern your use of switchpointbackup.com (the "site") and, where you become a customer, the SwitchPoint managed internet failover service (the "service"), both provided by SwitchPoint Backup ("SwitchPoint," "we," "us"). By using the site or service you agree to these terms.

What the service is

SwitchPoint deploys and manages a business internet failover system that switches to a cellular connection when your primary internet connection drops. We are not an internet carrier, ISP, or utility, and we do not manufacture hardware. Your primary internet service remains with your existing provider.

Service performance

The service is designed for business continuity during outages. It keeps critical operations such as point of sale, VoIP, email, and cloud apps running. It is not a full-speed replacement for a wired connection.
Cellular failover performance depends on local coverage, signal strength, carrier conditions, and the deployment environment, and may vary.
Each plan includes a defined monthly data allowance for failover. When the allowance is reached, the backup connection stops. We do not add overage charges automatically. Additional capacity is added only with your approval.

Billing and cancellation

Pricing, billing period, and any deployment terms are set out in your order or quote. A one-time activation fee (currently $99 for the continuity packages, or $199 for the Lite plan) covers setup and onboarding of your service. Recurring plan fees are billed in advance for each period. You may cancel as described in your order; cancellation stops future billing and ends managed monitoring and support.

Hardware

SwitchPoint provides the failover hardware (the cellular router, SIM, and related equipment) at no separate purchase cost. The hardware remains the property of SwitchPoint Backup at all times; it is provided to you for use only while your service is active and is not sold to you. Upon cancellation or termination of the service, you agree to return the hardware to SwitchPoint in good condition (normal wear excepted) within a reasonable period. If the hardware is not returned, or is returned damaged beyond normal wear, we may charge a replacement fee for the equipment.

Acceptable use

You agree not to misuse the site or service, interfere with its operation, attempt unauthorized access, or use it for unlawful activity.

Intellectual property

SwitchPoint, SwitchPoint Backup, the SwitchPoint orb logo, and the content of this site are the property of SwitchPoint Backup. Third-party names and trademarks are the property of their respective owners and are used for identification and compatibility only.

Disclaimers and limitation of liability

The site and service are provided on a commercially reasonable basis. To the fullest extent permitted by law, SwitchPoint is not liable for indirect, incidental, or consequential damages, or for losses arising from an internet, carrier, power, or hardware failure outside our reasonable control. Our total liability for any claim is limited to the amount you paid for the service in the three months before the claim.

Nothing in these terms limits any rights you have that cannot be limited under applicable law.

Governing law

These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws rules.

Changes

We may update these terms and will change the effective date above when we do. Continued use after a change means you accept the updated terms.

Contact

Questions: sales@switchpointbackup.com.

SwitchPoint Backup.